Chief Product Officer

Dublin, IrelandHybridYesterday

Job description

## About &Open We're the global gifting platform for companies that care. Our platform sources and sends gifts globally at scale, while our team supports with taste, thought and attention to detail. From creative and sourcing, to logistics + fulfilment, buying and sending - the &Open platform and integrations takes care of it all. As a B Corp, we're all about less but better gifting. At the end of the day, it's not how much you send, it's how you make people feel that matters. Our customers include OpenAI, HubSpot, Stripe, Canva, Notion, Linear, Clay and many more. ## About the company You'll lead and grow our product and design team. You'll report to our CEO, and sit on the leadership team. Working directly with our CTO, and our Head of Engineering, you'll decide what we build and how. A key relationship will be working closely with our Client Success team and VP of Growth and Marketing. ## What you'll do - Be obsessive about the gifting experience, from the moment a sender picks a gift to the moment a recipient opens it, and use the product to make every step better. - Own the product strategy and roadmap, and resequence it with the leadership team as priorities change - Turn incoming ideas and customer asks into clear trade-offs: what we do, what moves, and what we say no to - Set success metrics and own the framework that shows whether product is working, from activation to gift volume to the recipient experience Discovery and delivery - Define how &Open takes an idea from discovery to release, including how we scope work, write product briefs and decide what ships - Set the standard for discovery and briefs, and step in personally on the projects that matter most - Work with engineering and design from scoping through to release - Work with operations so product decisions hold up across suppliers, fulfillment and global shipping - Build the feedback loop so what customers tell Sales, Client Success and Support shapes the roadmap Customers and go-to-market - Be the face of &Open's product on key customer and partner calls, from enterprise deals and renewals to strategic partnerships, and go deep on technical questions when they come up - Partner with Marketing on positioning, launches and product marketing in particular, so every release drives adoption and time to value for our customers - Equip our go-to-market team to sell the product and the roadmap, with clear positioning, launch plans and the training and materials they need. Team and leadership - Build and lead a high-performing product and design team: hire, develop, and set the bar for what great product work looks like at &Open - Make the product team AI-native, in how we build as well as what we build, and help lead how the wider company utilizes AI - Report product progress to leadership each week and to the board each quarter - Pull and analyze product data yourself, and share a monthly metrics review In your first 30 days - A published roadmap the whole company understands and uses - Clear product metrics, reported to leadership and the board