Technical Support Engineer

Dublin, IrelandOn site7 days ago

Job description

At Vanta, ## What you'll do (including rotational weekends and holidays). - Willingness to work on a hybrid basis, with a minimum of 2 days per week in office. - Strong troubleshooting experience with cloud providers (AWS, Azure, GCP)—including monitoring, load balancers, tagging, etc. - Hands-on experience with cloud platforms (AWS, GCP, Azure), operating systems (Windows, macOS, Linux), and cloud application architecture. - Solid understanding of APIs (REST and/or GraphQL) and networking fundamentals. - Familiar with relational databases (SQL) and document databases (NoSQL, MongoDB) - Familiar with IAM protocols (SAML, OAuth, SCIM) and Identity Providers (Okta, Auth0, O365) - Experience using tools like Datadog or similar log management platforms. - Proficient in troubleshooting databases and analyzing complex, multi-relational data sourced via APIs. - Excellent communication skills, both written and verbal—you can simplify technical concepts for non-technical audiences. - Proven ability to write clear, concise documentation and knowledge base content. - Comfortable presenting technical topics to a variety of audiences. - A strong sense of empathy—for your customers and your teammates. - Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact. What you can expect as a Vanta’n: - Industry-competitive salary and equity - 100% covered medical, dental, and vision ## What you'll bring . - Proactively share knowledge with the broader team during knowledge-sharing sessions. - Foster a culture of collaboration, transparency, and continuous improvement. How to be successful in this role: - 4+ years of technical support experience in a SaaS/Tech environment. - 2+ years in a Tier 3 or Tier 4 (highest tier) technical support role. - Experience supporting Premium Support customers - Located in Ireland and able to support an 8 AM–5 PM Irish Standard Time schedule, with rotating on-call ## Benefits with dependents coverage - 16 weeks paid Parental Leave for all new parents - Health & wellness stipend - Remote workspace, internet, and mobile phone stipend - Commuter benefits, including bike to work scheme and tax commuter ticket scheme - Pension matching - 25 days of Annual Leave per year - 11 company-paid holidaysVirtual team building activities, lunch and learns, and other company-wide events! - Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney #LI-hybrid At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an …