Service Administration Supervisor - Ireland

Swords, IrelandOn siteToday

Job description

As our Service Administration Supervisor, you'll play a key leadership role within the Service team, overseeing a team of administrators who support the service and maintenance of security systems for a wide portfolio of blue‑chip clients. You'll report directly to the Service Manager and take ownership of day‑to‑day operations, team performance, and service delivery standards. This is a role for someone who enjoys autonomy, thrives in a fast‑paced environment, and is confident leading and developing people. ## What you'll do - Lead and support a team of service administrators, managing daily workflow, performance, holidays, and appraisals. - Oversee customer call‑outs, ensuring all requests are logged and closed accurately in SAP. - Manage service contract renewals and Software Support Agreements. - Produce monthly client reports and attend customer meetings with the Service Manager. - Maintain PPM schedules and ensure engineers have up‑to‑date contract information. - Prepare weekly and monthly operational reports, including invoicing, open jobs, PPM status, and contract renewals. - Ensure chargeable works are invoiced promptly and support credit control activities. - Coordinate with service engineers on scheduling, productivity, training, and daily operational issues. - Oversee small works from customer request through to completion and invoicing. - Liaise with Local Service Providers in Ireland and Europe when required. - Ensure GDPR and ISO27001 compliance across the team. - Provide ongoing support to the Service Manager on service admin matters. ## What you'll bring - Proven experience within a similar role in the security industry is essential. - Strong organisational skills and the confidence to lead a team. - Ability to work independently, manage multiple priorities, and communicate clearly with clients and engineers. - A proactive mindset with a focus on accuracy, efficiency, and continuous improvement. ## Benefits - We are employee-owned! Here at Evolution we have a unique employee ownership model which means that our entire team owns our business. You have the opportunity to become a beneficiary of our future success. - 25 days annual leave plus local bank holidays - Company pension scheme - Group Private health scheme - Death in Service Benefit - Disability Benefit