Strategy & Operations Manager

Dublin, IrelandHybridYesterday

Job description

Reporting to: COO Location: Dublin - 2 days on site ### About Kota Kota is reimagining insurance and retirement benefits for the modern workforce. Through our two flagship products - Kota Platform, the first fully integrated benefits platform, and Kota Embed, our embedded insurance solution - we're making benefits more accessible, valued, and global. Today, we power benefits for tens of thousands of employees at Europe's most forward-thinking companies, including Carwow, Tines, Zoe, and Remote. Founded in 2022, we've raised more than €20M from leading investors like EQT Ventures, Eurazeo, Northzone, and Frontline, along with founders and executives from Workday, Remote, Personio, OpenAI, and more. ### The Role We are building out our foundational Strategy team, which will play a crucial role as we scale the business in 2026 and 2027. Reporting to the COO, this person will take on a wide range of responsibilities to support many different areas of Kota. The initial focus will be on shaping the end-to-end customer experience and working cross functionally to ensure we deliver great outcomes for our customers. Success in this role would lead to this person becoming a trusted problem solver in the company with broad knowledge of the business and its operations. This individual should be a generalist and an excellent problem solver, enjoying the ambiguity that is inherent in startup life. The role represents an opportunity to build, supported by experienced founders and a stellar executive team, leading to senior leadership exposure and accelerated learning. ## What you'll do - Drive strategic projects. Identify and lead business-critical projects that will accelerate business growth and improve efficiency, particularly in areas such as customer experience and expansion - Lead day-to-day initiatives to uplift the performance of our functional teams, taking ownership for element of our BAU setup - Own competitive intelligence. Build our market understanding and contribute to the development of industry-leading solutions that solve pain points experienced by customers. - Establish data foundations. Contribute to a data-centric culture by owning projects that drive our information capabilities, enabling everyone to take a data-driven approach to problem-solving. - Prepare cross-functional updates. Draft and update materials informing stakeholders about project progress, risks, and opportunities.