Business Analyst

Dublin, IrelandHybrid2 days ago

Job description

## About the company At Fenergo, we're not just building software—we're transforming how the world's leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world's top financial institutions, we're on a mission to change the game. We're more than a global leader in AI-powered client lifecycle management—we're reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries. But we don't stop there. At Fenergo, we believe in a world where financial institutions aren't just compliant—they're confident. Where technology doesn't just meet regulations—it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world. Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We're tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind. Join us, and be part of a team that's building smart solutions, solving real problems, and shaping the future—together. Job Overview: We are seeking an experienced Business Analyst to join our Enterprise Transformation Team. This role focuses on improving Sales & Marketing operations through process analysis, system configuration, and automation. We value foundations in systems integration or large programme delivery, followed by hands-on BA work inside a product or enterprise setting. This is not a pure admin position; core BA skills are required to analyse problems, design future-state processes, and drive change. You will work with Salesforce, Marketo, Gong, and other tools —partnering with Sales & Marketing, analytics, and digital transformation teams to deliver measurable improvements in efficiency, data quality, and user experience. ### Key Responsibilities - Analyse, map, and redesign Sales & Marketing processes using lean principles to drive operational efficiency. - Identify and implement process improvement opportunities across systems, workflows, and teams. - Act as the business lead on system enhancements and new feature implementations across Salesforce, Marketo, Gong and related tools. - Gather business requirements and translate them into technical specifications for system configuration or automation. - Lead tool rationalisation initiatives, identifying overlaps and proposing streamlined, cost-effective solutions. - Collaborate closely with Sales & Marketing, operations, and digital transformation teams to deliver integrated solutions. - Facilitate cross-functional workshops to identify pain points and design future-state processes and systems. - Develop and maintain comprehensive documentation for systems, processes, and standard operating procedures. - Lead user training, onboarding, and change management activities to drive adoption and effective usage of tools. - Monitor system performance and user feedback to identify enhancement opportunities. - Stay current on trends in Sales & Marketing systems, process automation, and CRM innovation, bringing new ideas into the team. ### Qualifications - Bachelor's degree in business Information Systems, or related field. - Experience working with CRM and marketing related systems (e.g. Marketo, Salesforce and Gong. - Proven experience leading or contributing to process improvement or transformation initiatives. - Strong understanding of finance processes and their interdependencies with systems. - Excellent analytical, problem-solving, and project management skills. - Strong communicator with the ability to engage both technical and non-technical audiences. - Knowledge of Lean Six Sigma or other process mapping tools/methodologies is a strong plus.