Merchant Success Analyst (Bilingual), Longford

Longford, IrelandOn site22 Oct 2026

Job description

Location: Longford, Ireland. In office. Full time. Merchant Success Analyst Bilingual We're Looking For People Who: ✅ Speak one or more of these languages fluently on top of English: French, German, Polish, Czech, or Spanish ✅ Have 2+ years of customer-facing experience (any industry - retail, hospitality, call centers, support desks, etc.) ✅ Enjoy helping people solve problems and feel confident ✅ Are willing to learn about cybersecurity and compliance (no prior experience needed!) What You'll Do You'll be the friendly voice helping merchants use our platform. Your day-to-day: - Answer questions from merchants via phone, email, and chat - Guide them through step-by-step processes on our platform - Explain things in simple, clear language (we'll teach you what to say!) - Document your conversations and flag when someone needs extra help - Work with your team to continuously improve No cybersecurity background required. We provide full training on everything technical. What We're Really Looking For - Communication skills - You can explain things clearly and make people feel at ease - Patience and empathy - You genuinely want to help people succeed - Attention to detail - You follow processes and document things accurately - Adaptability - You're comfortable learning new systems and topics - Language skills - Fluent in English + at least one of: French, German, Polish, Czech, Spanish Why This Role? 🌍 Global opportunity - Be part of our international expansion 📈 Career growth - Clear path to senior roles, technical specialists, or customer success positions 📚 Continuous learning - We invest in your development with ongoing training 💼 Meaningful work - Help businesses stay secure and compliant 🤝 Supportive team - Work alongside Customer Operations, Technical Services, and Customer Success teams About ZeroRisk We're a fast-growing cybersecurity company that helps businesses stay secure and compliant. We're expanding globally and need great people who can support merchants in multiple languages. You don't need to be a tech expert - you just need to care about helping people and be ready to learn. Compensation Competitive salary and benefits package. We'll discuss details early in the interview process. Ready to Apply? If this sounds like you, we'd love to hear from you!