Resolution Agent

Dublin, IrelandOn siteYesterday

Job description

Contract: Full Time Permanent subject to 6 months' probation Additional information €31,000-34,000 per annum, paid monthly At Culligan, we believe that cleaner, healthier water can help contribute to improving the lives of people around the world and is a key driver towards solving some of the biggest challenges that lie in our future. Our goal is to do everything we can in the areas where we are best equipped to truly effect change. To that end, we’ve developed a core set of commitments that align with the UN Sustainable Development Goals and serve as the focus of our work to build a better world. The Resolution Agent is responsible for managing customer billing queries, payment disputes, and financial complaints through to resolution. The role ensures that all cases are handled accurately, fairly, and in line with company policy, while supporting cash collection and protecting customer relationships. This role requires strong attention to detail, analytical thinking, and the ability to clearly explain financial information to customers. Core Role and Responsibilities: • Resolve billing queries (invoices, payments, credits, balances) • Investigate discrepancies and identify root causes • Process refunds, credits, and adjustments • Manage cases end-to-end within SLAs • Maintain accurate CRM/finance records • Work cross-functionally with Customer Service, Sales & Finance • Strong attention to detail and problem-solving skills • Ability to explain financial information clearly • Organized, with the ability to manage multiple cases • Experience in billing, finance, or customer accounts (preferred) • Monday - Friday Days working pattern • 23 days' holiday + Bank Holidays - increasing with long service • Company Pension scheme • Company Sick Pay (after qualifying period) • Shopping discounts with Perks at Work • 24 hours access to Employee Assistance Programme • Volunteering Day • Employee support network and mental health assistance • Opportunity for career progression