Job description
As our Service Administration Supervisor, you’ll play a key leadership role within the Service team, overseeing a team of administrators who support the service and maintenance of security systems for a wide portfolio of blue‑chip clients. You’ll report directly to the Service Manager and take ownership of day‑to‑day operations, team performance, and service delivery standards. This is a role for someone who enjoys autonomy, thrives in a fast‑paced environment, and is confident leading and developing people. Responsibilities • Lead and support a team of service administrators, managing daily workflow, performance, holidays, and appraisals. • Oversee customer call‑outs, ensuring all requests are logged and closed accurately in SAP. • Manage service contract renewals and Software Support Agreements. • Produce monthly client reports and attend customer meetings with the Service Manager. • Maintain PPM schedules and ensure engineers have up‑to‑date contract information. • Prepare weekly and monthly operational reports, including invoicing, open jobs, PPM status, and contract renewals. • Ensure chargeable works are invoiced promptly and support credit control activities. • Coordinate with service engineers on scheduling, productivity, training, and daily operational issues. • Oversee small works from customer request through to completion and invoicing. • Liaise with Local Service Providers in Ireland and Europe when required. • Ensure GDPR and ISO27001 compliance across the team. • Provide ongoing support to the Service Manager on service admin matters. Benefits • We are employee-owned! Here at Evolution we have a unique employee ownership model which means that our entire team owns our business. You have the opportunity to become a beneficiary of our future success. • 25 days annual leave plus local bank holidays • Company pension scheme • Group Private health scheme • Death in Service Benefit • Disability Benefit
Requirements
• Proven experience within a similar role in the security industry is essential. • Strong organisational skills and the confidence to lead a team. • Ability to work independently, manage multiple priorities, and communicate clearly with clients and engineers. • A proactive mindset with a focus on accuracy, efficiency, and continuous improvement.