Manager, Enterprise Growth (Customer Success)

WHAT YOU'LL DO You’ll be a builder, a coach, and a connector. Specifically, you will: - Hire, develop, and lead a team of Enterprise Growth Strategists who embody Clay’s values — curiosity, creativity, and customer obsession. - Foster a culture of learning, accountability, and excellence, where experimentation is encouraged and insights are shared freely. - Motivate your team to build deep, trusted partnerships with customers, helping them define success and deliver measurable value. - Own key customer relationships yourself — setting the bar for engagement, advocacy, and strategic influence. - Serve as an escalation point and problem-solver, helping turn challenges into opportunities for stronger collaboration. - Partner cross-functionally with Sales, Product, Engineering, and Marketing to represent the voice of the customer and shape our roadmap around their needs. - Forecast, track, and report on KPIs tied to expansion, retention, and customer health — using data to tell a story and guide decisions. - Identify opportunities to innovate and scale our approach to enterprise success — designing playbooks, frameworks, and strategies that amplify impact. WHAT YOU'LL BRING We’re looking for a mix of strategic leadership, operational rigor, and deep customer empathy. You might be a great fit if you have: - 2+ years of experience leading teams in Customer Success, Account Management, or a similar customer growth function - 5+ years in customer-facing roles (CSM, Account Manager, etc.) at a B2B SaaS company - A track record of driving revenue growth, expansion, and retention - A passion for coaching and developing others — you get energy from seeing your team thrive - Exceptional relationship-building and communication skills, across both customers and internal teams - The ability to simplify complexity — finding creative solutions and guiding your team through ambiguity - A love of systems thinking — identifying bottlenecks, building scalable processes, and driving continuous improvement - A growth mindset and comfort with fast-paced, entrepreneurial environments

WHAT YOU'LL BRING We’re looking for a mix of strategic leadership, operational rigor, and deep customer empathy. You might be a great fit if you have: - 2+ years of experience leading teams in Customer Success, Account Management, or a similar customer growth function - 5+ years in customer-facing roles (CSM, Account Manager, etc.) at a B2B SaaS company - A track record of driving revenue growth, expansion, and retention - A passion for coaching and developing others — you get energy from seeing your team thrive - Exceptional relationship-building and communication skills, across both customers and internal teams - The ability to simplify complexity — finding creative solutions and guiding your team through ambiguity - A love of systems thinking — identifying bottlenecks, building scalable processes, and driving continuous improvement - A growth mindset and comfort with fast-paced, entrepreneurial environments