Strategy & Operations Manager

Dublin, IrelandHybrid3 days ago

Job description

Reporting to : COO Location : Dublin - 2 days on site About Kota Kota is reimagining insurance and retirement benefits for the modern workforce. Through our two flagship products - Kota Platform, the first fully integrated benefits platform, and Kota Embed, our embedded insurance solution - we're making benefits more accessible, valued, and global. Today, we power benefits for tens of thousands of employees at Europe's most forward-thinking companies, including Carwow, Tines, Zoe, and Remote. Founded in 2022, we've raised more than €20M from leading investors like EQT Ventures, Eurazeo, Northzone, and Frontline, along with founders and executives from Workday, Remote, Personio, OpenAI, and more. The Role We are building out our foundational Strategy team, which will play a crucial role as we scale the business in 2026 and 2027. Reporting to the COO, this person will take on a wide range of responsibilities to support many different areas of Kota. The initial focus will be on shaping the end-to-end customer experience and working cross functionally to ensure we deliver great outcomes for our customers. Success in this role would lead to this person becoming a trusted problem solver in the company with broad knowledge of the business and its operations. This individual should be a generalist and an excellent problem solver, enjoying the ambiguity that is inherent in startup life. The role represents an opportunity to build, supported by experienced founders and a stellar executive team, leading to senior leadership exposure and accelerated learning. ## What you'll do - Drive strategic projects. Identify and lead business-critical projects that will accelerate business growth and improve efficiency, particularly in areas such as customer experience and expansion - Lead day-to-day initiatives to uplift the performance of our functional teams, taking ownership for element of our BAU setup - Own competitive intelligence. Build our market understanding and contribute to the development of industry-leading solutions that solve pain points experienced by customers. - Establish data foundations. Contribute to a data-centric culture by owning projects that drive our information capabilities, enabling everyone to take a data-driven approach to problem-solving. - Prepare cross-functional updates. Draft and update materials informing stakeholders about project progress, risks, and opportunities. - Handle ad-hoc requests relating to all functional areas of the business, including deep dives or issue analysis and resolution …