Technical Services Engineer

The data management software market is transforming how organisations build and run applications. MongoDB is the leading developer data platform and the first database provider to IPO in more than 20 years. ## What you'll bring Excellent customer communication, prioritisation, collaboration, and decision-making skills, including the judgement to seek help when needed ## Nice to have Python experience and familiarity with agent frameworks such as LangGraph or CrewAI - Experience with distributed full-text, vector, or semantic search, such as Solr, Lucene, or MongoDB Vector Search - Experience building or supporting agentic AI applications, workflows, or integrations - Experience with large-scale relational or NoSQL databases - Familiarity with MongoDB, Git, LDAP, Kerberos, Active Directory, AWS, Azure, or GCP - Experience with Kubernetes, containers, enterprise operators, or secure multi-tenant environments Success Measures - In 3 months, you’ll complete New Hire Training and build a strong understanding of MongoDB and its ecosystem - In 6 months, you’ll work confidently with customers, handle a broad range of cases, and complete the MongoDB Certified Associate Database Administrator exam - In 12 months, you’ll support peers with advanced diagnostics and handle technical escalations independently About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.  To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID: 2273451634 …

See the listing for full requirements.