Solutions Engineer - Dublin / US Remote

Dublin, IrelandHybridToday

Job description

## What you'll do - Run technical demos. Cross-system flows, integrations, the API. Product demos too when nobody else can, but the technical ones are yours. - Gather ## What you'll bring from customers. Understand what they're trying to do, what systems they run, and what "working" looks like for them. - Design solutions. Work out how our product layers into the customer's existing systems to solve their need. When the product doesn't do it out of the box, design the workaround, whether that's configuration on our side, setup in their tools, or something like Zapier in between. - Get customers live. Set up our integrations and product for them, and set up the other pieces of the solution too, like the HubSpot workflows that trigger a gift. - Drive adoption. An integration that's connected but not used doesn't count. You own getting automations live and keeping them live. - Troubleshoot and debug. When an integration, automation or bespoke solution breaks for a customer you've worked with, you're the first call. - Write it down. Find the gaps in our documentation and playbooks, fill the important ones yourself, delegate the rest, and review what others write. - Feed the product team. You'll see more customer set-ups than anyone else here. Bring the patterns back to Product and Engineering so workarounds become features and gaps get closed. - Ship some code. Not much, but some. Small, contained changes where you know exactly what's needed and it's faster to do it than to explain it. - Use AI as a matter of course. We already automate reporting, research synthesis and prototyping with it, and integration work suits it well. We want you to push that further. When you join, you'll spend time with the people who do pieces of this work today: Account Management, Sales, Product and Engineering. You'll shadow demos and onboarding calls before you run them, and you'll meet customers early. ## About &Open platform sends gifts globally at scale, while our team guides the process with taste, thought and attention to detail. As a B Corp-certified company, we're all about less waste, more impact. At the end of the day, it's not how much you send, it's how you make people feel that matters. Our customers include OpenAI, Hubspot, Revolut and Fin. Come and grow with us.