Customer Care Manager School Transport

IrelandOn site10 days ago

Job description

Bus Éireann is responsible for the operation and delivery of the national School Transport Scheme on behalf of the Department of Education, providing safe and reliable transport services to eligible children and young people across the country. The School Transport Scheme is a large-scale, nationwide operation involving customers, parents and guardians, schools, transport operators, local offices and a wide range of stakeholders. The quality and effectiveness of customer service and communications are critical to ensuring customers receive clear, timely and consistent information and support. The Customer Care Manager, School Transport is responsible for leading customer service delivery and customer communications across the School Transport Scheme. The role will oversee the customer experience across all channels, ensuring enquiries, escalations and correspondence are managed effectively and that customer service performance is monitored and continuously improved. Working closely with local offices, the Call Centre, Customer Care teams and key internal and external stakeholders, the postholder will lead a consistent, customer-focused approach to service delivery and communications. This role will also identify opportunities to improve customer journeys, processes and information, using customer insight and service performance data to drive improvements across the School Transport Scheme. For the Role Profile please click here.