Senior Software Engineer - AI Pod

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. ## What you'll do ) - Design, build, and ship features across AI platform infrastructure, including the LLM proxy, AI key management, and observability pipelines - Develop and extend autonomous agents that participate in the SDLC, such as the AI Review GitHub App and Developer Platform MCP integrations - Build on and contribute to the internal plugin marketplace, developing plugins that encode Toast's architectural standards and quality practices into AI assistant behavior - Implement MCP (Model Context Protocol) services and service templates that make it faster and easier for teams across Toast to build AI-powered workflows - Write high-quality, well-tested code and participate in design and code reviews - Collaborate with engineers, product managers, and platform teams to understand developer needs and translate them into reliable platform solutions - Contribute to the team's adoption of agentic development practices and tooling - Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.   What you'll need to thrive ( ## What you'll bring ) - Bachelor’s Degree with relevant experience of 5+ years in designing and implementing scalable backend services - Demonstrated experience building, deploying, or operating LLM-powered agents or AI-assisted developer tooling - Familiarity with AI coding assistants (e.g., Claude Code, Cursor, GitHub Copilot) and an interest in extending them through custom plugins, skills, or hooks - Experience with MCP (Model Context Protocol), tool use patterns, or similar agentic integration frameworks - Working knowledge of prompt engineering and how LLM behavior responds to context and instructions - Strong foundation in Java, Kotlin, or another object-oriented language - Experience with distributed systems, REST APIs, and cloud-native infrastructure - Strong customer empathy and a drive to make developers' lives better through reliable, well-designed platform solutions   What will help you stand out - Familiarity with A2A (Agent-to-Agent) protocols and multi-agent orchestration patterns - Experience with machine learning concepts, model evaluation, or ML infrastructure - Experience building developer experience platforms, internal tooling, or API gateways - Familiarity with observability tooling for ### Ai/Llm systems (e.g., Langfuse, DataDog)   *** This is a hybrid role requiring in-office presence two days per week *** AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy  We strive to provide competitive compensation and …

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