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General Insurance Sales Delivery Specialist, Dublin

AIB
Dublin, IrelandHybrid9 days ago

Job description

- - General Insurance Sales Delivery Specialist, Dublin Job Details | Allied Irish Bank - - - - - - - We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser’s local storage. This includes… ## What you'll do own and coordinate activity across customer communications, digital journeys, campaigns, product and business change. Working with colleagues across AIB and our insurance partners, you will help deliver strong customer, commercial and operational outcomes across Home and Travel Insurance and the wider General Insurance portfolio. Key Responsibilities: - Plan, coordinate and deliver customer and sales campaigns across Home and Travel Insurance, working with marketing, channel and provider partners. - Own and maintain General Insurance website content, online customer journeys and customer alerts, ensuring accuracy, accessibility and timely implementation of changes. - Develop and maintain internal communications, sales support guides, procedures and other materials that enable frontline colleagues to support customers effectively. - Coordinate tactical sales, customer and operational initiatives from planning through to implementation, ensuring clear ownership, timelines and outcomes. - Build effective relationships with internal stakeholders and insurance providers, representing the General Insurance business at relevant internal and external engagements. - Contribute to the day-to-day management of insurance products and providers, including the coordination of actions, issue resolution and agreed deliverables. - Monitor sales, customer and operational performance, using available insights to identify opportunities, recommend actions and support continuous improvement. - Identify, assess and escalate risks, issues and customer impacts, and coordinate actions through to resolution. - Deliver assigned business-as-usual, change and regulatory activity, working across teams to achieve agreed customer, commercial and compliance outcomes. What You Will Bring: - An enthusiastic, proactive individual, who is creative and willing to take the initiative to drive new ideas forward - A practical, collaborative approach, with sound judgement and a strong awareness of customer, conduct and operational risk. - Experience delivering customer, sales, communications or product initiatives, ideally within financial services, insurance or another regulated environment. - Strong organisational and delivery skills, with the ability to manage multiple priorities and take work from planning through to implementation. - Excellent written and verbal communication skills, with close attention to detail and the ability to produce clear, customer-focused content. - Strong stakeholder and provider management skills, with the confidence to influence, challenge and coordinate across teams. - Commercial awareness and the ability to interpret performance information, identify opportunities and translate insights into practical actions. - Experience managing website content or digital customer journeys would be an advantage. Why Work for AIB: We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business ## What you'll bring . Some of our …

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