Senior Modern Workplace (EUC) Consultant

Role Title: Senior Modern Workplace (EUC) Consultant Citrix, Azure Virtual Desktop and Modern Workplace Business Area: Digital Planet About This Role: eir business is Ireland’s trusted provider of secure, managed connectivity, cloud, cybersecurity,… ## What you'll do • Collaborate with solution architects, pre-sales, project and service delivery teams to understand customer ## What you'll bring and design effective EUC solutions. - Design, implement, upgrade and support Citrix Virtual Apps and Desktops and Citrix DaaS environments. - Design, implement, migrate and support Azure Virtual Desktop environments, including host pools, workspaces, application groups and session hosts. - Design and support Desktop as a Service offerings across Citrix and Microsoft technologies. - Assess existing customer desktop and application estates and define practical modernisation, migration and transition approaches. - Configure and support FSLogix profiles, image management, application delivery and user environment technologies. - Design and support Citrix ADC / NetScaler solutions, including Gateway, load balancing, content switching, certificate management and secure application access. - Integrate virtual desktop solutions with Microsoft Entra ID, Active Directory, Group Policy, Microsoft Intune, Conditional Access and multifactor authentication. - Consider Azure networking, storage, compute, security, resilience, monitoring and cost optimisation requirements in AVD solution designs. - Perform customer workshops, technical discovery sessions, health checks and pre-sales assessments. - Produce high-quality technical documentation, including high-level and low-level designs, migration and upgrade plans, statements of work, test plans and operational handover material. - Lead EUC platform migrations, lifecycle upgrades, service transitions and customer implementation activities. - Troubleshoot complex virtual desktop, application delivery, login, profile, identity, connectivity, capacity and performance issues. - Support critical incident response, root cause analysis and service improvement activities for EUC services. - Act as a senior escalation point for Citrix, Azure Virtual Desktop and related Modern Workplace technologies. - Provide knowledge transfer and mentoring to Cloud Operations, Service Desk and junior consultancy team members. - Maintain awareness of current Citrix, Microsoft Azure, Modern Workplace and EUC best practices through continuous learning. Requirements For A Successful Application: The candidate - Excellent interpersonal, customer service, workshop and presentation skills. - Ability to translate business and user requirements into secure, scalable and supportable technical solutions. - Strong ownership and delivery focus, with the ability to follow major technical issues through to resolution. - Proven ability to work effectively under pressure in customer, project and incident situations. - Excellent written and verbal communication skills. - Ability to work collaboratively across architecture, sales, projects, operations and service delivery. - Ability to mentor less experienced team members and promote consistent engineering standards. - High level of professionalism, attention to detail and commitment to positive customer outcomes. Required skills and experience - Minimum 7+ years’ experience in a hands-on End User Computing, desktop virtualisation, infrastructure engineering or technical consultancy role. - Demonstrable experience designing, implementing, upgrading and supporting enterprise virtual desktop or application delivery environments. - Strong hands-on capability in Citrix Virtual Apps and Desktops and/or Citrix DaaS. - Practical design, deployment, migration or support experience with Azure Virtual Desktop. - Strong troubleshooting ability, using a logical and systematic approach to diagnose root cause and deliver resolution. - Experience delivering customer-facing professional services engagements, ideally within a managed service provider environment. - Experience working across both project delivery and operational support teams. …

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