Technical Services Engineer

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. ## What you'll do also be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the MongoDB ecosystem. What you need We are looking for curious, customer-focused, and multi-faceted engineers who enjoy solving complex technical problems and working across infrastructure, databases, and cloud environments. The ideal candidate will have experience in most of the following areas: - 5 -6 years total engineering experience (3 of those within Tech Support or System Administration) - Strong Linux systems administration and troubleshooting skills, including performance, memory, I/O, configuration, security, networking, clustering, and storage management - Good understanding of networking concepts and protocols such as DNS, TCP/IP, and ### Ssl/Tls - Experience supporting and troubleshooting complex mission-critical production systems, including database-backed or enterprise applications - Strong diagnostic ability, including analyzing issues holistically from the application tier through the database and down to storage and infrastructure - Broad awareness of workload patterns and customer ## What you'll bring related to performance, availability, and scalability - Experience with cloud infrastructure platforms such as AWS, Azure, or GCP in production environments - Experience operating, managing, or troubleshooting Kubernetes or similar orchestration platforms - Familiarity with database administration concepts across RDBMS and/or NoSQL systems; MongoDB experience is preferred - Experience with backup, restore, disaster recovery, or related operational workflows - Basic scripting or coding ability and comfort reading code or automation used in production systems - Excellent written and verbal communication skills - Patience, empathy, and a genuine desire to help customers and teammates - Ability to stay calm under pressure, solve problems in real time, and collaborate effectively with others - Strong learning agility and willingness to ramp quickly on new technologies ## Nice to have Experience with MongoDB products such as Atlas, Cloud Manager, Ops Manager, Compass, or Kubernetes Operator/Controller - Experience with DevOps and Infrastructure-as-Code practices - Experience with authentication systems such as LDAP, Kerberos, or Active Directory - Experience with monitoring, backup, and observability tools such as Prometheus, Grafana, Nagios, or New Relic - Experience managing large-scale databases - Exposure to AI-related technologies such as Vector Search - Experience coding in Python, Go, Java, Ruby, C/C++, or similar languages - Experience reproducing issues locally or working with personal test environments - Experience supporting weekend or non-standard coverage models Success measures - In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training - In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam - In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently Shift information - We are looking to speak to candidates who are based in Dublin. - For the first 3-6 months (depending on ramping speed), you will be working in-office Monday to Friday. - Once considered ramped, you will transition to a permanent Tuesday - Saturday 9am-6pm work week (with 3 in-office days). Saturdays and Sundays are considered fully online workdays and not an on-call shift. - Due to the 24/7 n …

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