CX Architect

What You'll Do - Maximize value creation across the customer journey: Find every inefficiency in the expansion journey and work with our GTM Ops and internal GTM Engineers to solve them using Clay and other tooling. You’ll think and act like a P&L owner evolving every put and take in our GTM system. - Push the art of the possible: Own the day to day of achieving our internal moonshot goals like greatly expanding efficiency and finding new use cases for Clay. - Innovate with empathy: ****Embed within the post sales organization to generate novel solutions to current problems. Look around corners to build ahead of new technologies and approaches. - Lead implementation and change management for GTM initiatives: Design and implement selling and retention process / methodology, develop playbooks, create field assets, participate in every forecast call and help to drive the GTM operating rhythm. - Partner with GTM Finance on planning and incentives: operationalize comp rollout, provide operational assumptions for capacity models, and collaborate on high-leverage questions like segment prioritization, connect the dots across the GTM. - Partner with GTM Engineering and GTM Ops: to push Clay's product into new use cases, propose extensions, and contribute to our practitioner-led product feedback loop What You'll Bring - 8+ years of experience in business strategy, operations, and analysis with at least 4 years in revenue operations at a hypergrowth AI / SaaS company - At least 1 year of experience owning a P&L, quota, retention, implementation, pipeline or other business outcome personally - You’ve implemented novel GTM strategies with measurable business impact: reinvented the playbook before from first principles and are excited to do it again - Exceptional quantitative modeling skills with experience understanding funnel and cohort performance - Executive (but still grounded) presence: you communicate clearly, challenge assumptions in the room, and are comfortable saying "I don't know yet!” - An informed perspective on AI and real examples of how you've put it to work in your workflows or team processes - You’re excited to spend time speaking with our customers and community to bring Clay's best practices to market

What You'll Bring - 8+ years of experience in business strategy, operations, and analysis with at least 4 years in revenue operations at a hypergrowth AI / SaaS company - At least 1 year of experience owning a P&L, quota, retention, implementation, pipeline or other business outcome personally - You’ve implemented novel GTM strategies with measurable business impact: reinvented the playbook before from first principles and are excited to do it again - Exceptional quantitative modeling skills with experience understanding funnel and cohort performance - Executive (but still grounded) presence: you communicate clearly, challenge assumptions in the room, and are comfortable saying "I don't know yet!” - An informed perspective on AI and real examples of how you've put it to work in your workflows or team processes - You’re excited to spend time speaking with our customers and community to bring Clay's best practices to market