Customer Support Specialist, German (Weekend Shift)

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job ## What you'll do make a difference: - Develop an in-depth knowledge of the Klaviyo platform - Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email and live chat - Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies - Diagnose software issues and resolve escalated customer complaints engage using established processes - Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions) - Communicate thoughtfully and effectively with all Klaviyo customers - Document troubleshooting and problem resolution steps - Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up. Who You Are: We’re looking for individuals who thrive in challenging situations and brings a positive, self-driven attitude. You'll have a track record of finding creative solutions to unique problems and love supporting customers in a collaborative way. Must-Haves - Fluent English & German language skills (written and spoken)  - Ability to work weekends (available shifts include Tuesday-Saturday or Sunday-Thursday) - 1+ years experience working in a customer-facing role (ideally where you’ve successfully troubleshooted and resolved software/ SaaS issues) - You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient. - Excellent communication skills: clear, empathetic, and able to explain technical concepts in simple terms - Comfortable working in a high-volume, fast-paced environment, meeting and exceeding defined metrics and KPIs while maintaining quality of service - Flexibility to work varied shifts (occasional 8am - 4pm or 10am - 6pm alongside standard 9am - 5pm) - Collaborative mindset: loves to share knowledge, contribute ideas, and support teammates - Proactive and positive: self-motivated, adaptable, and willing to go above and beyond for customers - Full authorisation to work in Ireland without any restrictions Nice-to-Haves - Experience troubleshooting: APIs, integrations, ### Html/ Css/ JavaScript, or networking basics (DNS, IPs) - Background in MarTech SaaS, email deliverability, or e-commerce platforms - Familiarity with tools like Zendesk, G-Suite, or similar - Klaviyo Product Certification (can be achieved after joining) #LI-Hybrid # ### Li-Jw1 Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing ## What you'll bring . If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. Dublin, Ireland (Hybrid: 3 days p/week in office) The role: Customer Support Specialists (called Product Experts at Klaviyo) are a critical part of our future success, and our growing PE team is based in our Dublin office, which has quickly become a thriving hub for our EMEA operations. We take the success of our customers incredibly seriously. …

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