IT Systems Analyst

<div class="content-intro"><p><strong>Why Sony Interactive Entertainment?</strong></p> <p>Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is… ## What you'll do have a central role in maintaining and advancing Microsoft 365 and collaboration technologies throughout the organization. This position suits someone who excels in a dynamic, highly cooperative setting and enjoys managing operational support, enhancing processes, overseeing governance tasks, and coordinating across departments. You will collaborate closely with engineering, operations, security, and business groups to promote scalable, secure, and effective collaboration services across Microsoft Teams, SharePoint, OneDrive, Exchange Online, and Microsoft Entra ID. </span></p> <p>&nbsp;</p> <p style="color: !important;"><span style="color: #000000;">The ideal candidate is organized, analytical, adaptable, and driven to deliver outcomes. You manage several priorities while keeping careful attention to detail and follow-through. You work well in Agile settings, attend stand-ups and cross-functional efforts, engage with partners, support operational and governance processes, and assist initiatives from intake through completion. This role fits someone who likes solving problems, improving processes, collaborating, and helping teams function more efficiently at scale.</span></p> <p>&nbsp;</p> <p style="color: !important;"><span style="color: #000000;"><strong>Responsibilities</strong></span></p> <p>&nbsp;</p> <ul> <li><span style="color: #000000;">Support Microsoft 365 operational initiatives, governance efforts, and platform improvements across Teams, SharePoint, OneDrive, Exchange, and Entra ID.</span></li> </ul> <ul> <li><span style="color: #000000;">Analyze ticket trends and recurring issues to find opportunities for process improvement, automation, and operational efficiency.</span></li> </ul> <ul> <li><span style="color: #000000;">Maintain and improve runbooks, knowledge articles, process documentation, and operational procedures.</span></li> </ul> <ul> <li><span style="color: #000000;">Support identity and access governance activities including RBAC, MFA, PIM, role assignments, and access reviews.</span></li> </ul> <ul> <li><span style="color: #000000;">Coordinate intake, tracking, and documentation of Microsoft 365 integration requests and operational workflows.</span></li> </ul> <ul> <li><span style="color: #000000;">Gather …

See the listing for full requirements.