Senior Business Systems Analyst - ServiceNow

<div class="content-intro"><p><strong>Why Sony Interactive Entertainment?</strong></p> <p>Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is… ## What you'll do platform operations</strong>, including backlog triage, issue analysis, and continuous service improvements</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Monitor system usage, trends, and data quality to proactively identify optimization opportunities</span></li> </ul> <h2><span style="font-size: 12pt;"><strong>What we're looking for:</strong></span></h2> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">10–12+ years of experience in <strong>business systems analysis or similar roles</strong> in SaaS/PaaS environments</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong hands-on experience with the <strong>ServiceNow platform</strong> and its ecosystem</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Proven track record delivering <strong>enterprise-scale, multi-functional solutions</strong></span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Deep understanding of <strong>integrations, data flows, and enterprise architecture</strong></span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to break down sophisticated problems and drive alignment across diverse stakeholders</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience working in <strong>Agile environments</strong> and across the full SDLC</span></li> </ul> <h2><span style="font-size: 12pt;"><strong>Technical Expertise:</strong></span></h2> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">ServiceNow modules: <strong>ITSM, HRSD, SPM, WSD, App Engine, Now Assist, Reporting, Integrations</strong></span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Enterprise platforms: <strong>Workday, SAP, Okta, Microsoft 365, Slack</strong></span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Proven understanding of <strong>integration patterns and standard processes</strong></span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Familiarity with <strong>AI technologies and automation</strong> is a plus</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Knowledge of <strong>cloud-based SaaS/PaaS architecture</strong></span></li> </ul> <h2><span style="font-size: 12pt;"><strong>How You Work:</strong></span></h2> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">You think strategically but are comfortable diving into details when needed</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">You build strong, trust-based relationships and influence without authority</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">You communicate clearly across both technical and non-technical audiences</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">You’re proactive, organized, and focused on d …

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