Startups

Outreach provides a platform for business sales communication, featuring enterprise-grade bidirectional CRM integration, safety and security features, activity analytics, and predictive communication intelligence. The platform manages all customer interactions across email, voice and social, and leverages machine learning to guide reps to take the right actions.

AirOps focuses on AI search engine optimization and content lifecycle management in the digital marketing and content creation sector. The company offers a platform that delivers information about AI search performance, identifies content opportunities, and enables actions to improve brand visibility through content. AirOps serves content and SEO teams, as well as marketing agencies, with options for content refresh, creation, and strategic training. It was founded in 2021 and is based in San Francisco, California.

Maven AGI focuses on artificial general intelligence (AGI) for customer support. The company provides a platform that creates conversational AI agents designed to facilitate customer support and integrates with existing systems without requiring changes. Maven AGI primarily serves sectors that need effective customer service solutions. It was founded in 2023 and is based in Boston, Massachusetts.

Forethought focuses on customer support automation through generative AI technology in the customer service industry. The company provides solutions that aim to address issues, predict and prioritize support tickets, and support agents with knowledge to improve productivity. Forethought's platform is applicable in various sectors including e-commerce, SaaS, and FinTech, with the goal of addressing customer experience and support efficiency. It was founded in 2017 and is based in San Francisco, California.

Yellow.ai is a customer service automation platform that utilizes generative AI to improve support operations for enterprises. The company provides AI-driven tools for automating and personalizing customer interactions across channels such as voice, chat, and email, while maintaining security and compliance. Yellow.ai's platform integrates with existing tech stacks, offering no-code solutions for customization and deployment. Yellow.ai was formerly known as Yellow Messenger. It was founded in 2016 and is based in San Mateo, California.

PolyAI offers enterprise conversational assistants within the customer service technology sector. It provides voice assistants that communicate with customers to address inquiries and issues. Its solutions integrate with existing technology stacks. It was founded in 2017 and is based in London, United Kingdom.

Observe.ai focused on conversation intelligence, specifically in contact center operations using artificial intelligence. Their platform includes agent assist, interaction analysis, and quality assurance to support customer service. The company serves sectors like banking, financial services, healthcare, and insurance. It was founded in 2017 and is based in Redwood City, California.

Gorgias is a customer experience platform for the ecommerce sector. The company provides tools for customer support, omnichannel communication, automation, and integration with ecommerce platforms. Gorgias serves the ecommerce industry with solutions for customer service efficiency and satisfaction. It was founded in 2015 and is based in San Francisco, California.

Parloa provides AI solutions for the customer service sector, specifically in contact center automation. Its main offering is an AI Agent Management Platform that uses generative AI to automate customer interactions, offering both AI agents and real-time support to human agents. Parloa's technology is designed to integrate with enterprise systems, enabling customer support operations. It was founded in 2018 and is based in Berlin, Germany.

Kore.ai focuses on providing artificial intelligence (AI) solutions across various sectors, including AI for work, process, and service. It offers products that include an AI agent platform, tools for building AI applications, and AI agents designed to automate workflows in organizations. Kore.ai serves sectors that involve AI integrations, such as customer experience, employee experience, and process automation. It was founded in 2013 and is based in Orlando, Florida.

Intercom provides a customer service platform that utilizes artificial intelligence to assist with customer support. It has developed a support agent named Fin, which responds to customer inquiries, along with tools such as an inbox, ticketing system, and reporting features. Its platform is applicable in sectors like financial services, software and technology, and healthcare. It was founded in 2011 and is based in San Francisco, California.

Ada specializes in artificial intelligence (AI) powered customer service automation within various business sectors. The company offers a platform that enables enterprises to resolve customer inquiries efficiently across multiple channels and languages without the need for extensive human intervention. Ada's solutions cater to industries such as e-commerce, financial technology, software as a service (SaaS), and gaming. It was founded in 2016 and is based in Toronto, Canada.